Terms and Conditions

Welcome to BIUI! These Terms and Conditions (“Terms”) govern your use of our multi-vendor e-commerce website. By accessing or using our website, you agree to comply with these Terms.

1. General

• By using our website, you confirm that you are at least 18 years old and legally capable of entering into agreements.
• BIUI reserves the right to update or modify these Terms at any time without prior notice. The updated Terms will be effective immediately upon posting.

2. Multi-Vendor Platform

• Our platform allows multiple vendors to sell products directly to customers.
• We act as a facilitator only and are not responsible for vendor actions, quality of products, or delivery delays.
• All interactions, payments, and disputes with vendors should comply with these Terms and our Vendor Policies.

3. Products and Services

• All products displayed are subject to vendor availability.
• Product prices, descriptions, and images are provided by vendors. We strive for accuracy but minor discrepancies may occur.
• We reserve the right to remove or modify products without prior notice.

4. Orders and Payment

• Orders are processed by vendors. BIUI does not guarantee acceptance of all orders.
• Payments can be made using the methods specified on the website. All transactions are secure and encrypted.
• By placing an order, you confirm that all information provided (billing address, payment details, etc.) is accurate.

5. Shipping and Delivery

• Delivery times are provided by vendors and are estimates only. Delays may occur due to external factors.
• Risk of loss for products passes to you upon delivery by the vendor.
• Shipping charges, if any, are specified at checkout and collected by the vendor.

6. Returns, Refunds, and Cancellations

• Returns and refunds are governed by the vendor’s policies and our platform policies. Customers must follow the return procedure to claim refunds.
• Refunds, if applicable, will be processed to the original payment method.
• Cancellations are allowed based on the vendor’s rules and order status.

7. User Accounts

• To place orders or sell products, you may be required to create an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• Notify us immediately of any unauthorized use of your account.

8. Intellectual Property

• All content on the website, including text, images, logos, and graphics, is the property of BIUI or its vendors.
• Unauthorized use or reproduction of website content is prohibited.

9. Limitation of Liability

• BIUI is not liable for any indirect, incidental, or consequential damages arising from the use of our platform or products sold by vendors.
• Our total liability shall not exceed the purchase price of the product(s) involved.

11. Contact Us

For questions regarding these Terms, please contact us:

• Email: info@biui-innovation.com
• Phone: +65 8461 3736 – BIUI (Singapore)
• Phone: +91 8570 848 891 – BIUI (India)
• Address: C/O Kartar Singh Harnarain Chmrada, Israna, Panipat, Panipat, 132107, Haryana, India

By using BIUI, you acknowledge that you have read, understood, and agree to these Terms and Conditions.